💳Billing & subscription
The Billing section lets you manage your plan, payment methods, invoices, and (if your account has it) prepaid credits. Everything is handled in a secure way; payment processing is typically done by Stripe. This page explains what you’ll see and how to use it.
How to open Billing
In the left sidebar, click Billing. The page title is often "Billing & Subscription" with a short description like "Manage your plan, payment details, and view your billing history securely." You may see a "Secure Environment" or similar badge to indicate that the page is safe for entering payment info.
On mobile: You can also manage billing from your phone. In the mobile app, tap the Billing tab at the bottom to see your plan, change plans, buy credits, and manage payment methods. See Install the mobile app for setup.
Current subscription (plan)
If you have a plan
Current plan name — e.g. Starter, Pro, Enterprise, and whether it’s Monthly or Yearly.
Price — What you pay per month (or per year).
Status — e.g. Active (you’re paid up), Past due (payment failed), or Canceled (ends at period end).
Next invoice — The date of the next charge (or "Ends on" if you’ve canceled and the plan runs until that date).
Message usage — Some plans show message usage (e.g. a bar or number) and when it resets (e.g. "Resets on [date]").
Actions:
Upgrade Plan — Opens a plan picker or checkout so you can change to a higher tier (e.g. more messages or features).
Manage — Often opens the Stripe Customer Portal in a new tab where you can change plan, update payment method, or cancel subscription, depending on what your admin has enabled.
If you don’t have a plan yet
You’ll see an empty state (e.g. "Get Started" or "Choose a plan") with a short line like "Choose a plan to unlock premium features and grow your business."
Choose Plan — Opens the plan selection. You pick a plan (and usually monthly vs yearly), then you’re taken to checkout to enter a payment method and complete the subscription. You won’t be charged until you complete checkout.
Payment method (card)
If you have a card on file
You’ll see one or more cards (e.g. Visa, Mastercard) with:
Brand and last four digits (e.g. "Visa ending in 4242").
Default badge on the one used for subscription and top-ups.
Expiry (e.g. "Expires 12/25").
Make Default — If you have multiple cards, you can set which one is used for future charges.
Edit — Update the card’s expiry (and sometimes billing address) without changing the number. Some apps open a small form or the Stripe portal for this.
Remove — Delete a card. You usually can’t remove the default card until you add another and set it as default.
If you don’t have a card
Empty state (e.g. "No payment method", "Add a card to enable billing").
Add Payment Method (or "Update Payment Method") — Opens a secure form (powered by Stripe) where you enter card number, expiry, and CVC. After you save, that card can be used for subscription and (if enabled) for recharging credits.
The page may show a "Powered by Stripe" (or similar) badge to indicate that card data is processed by Stripe and not stored on OnRaven’s servers.
Account credits
Your account has prepaid messaging credits (in USD) used to pay for outbound messages. You'll see:
Current balance — e.g. "$50.00 USD". This is the amount available for sending messages.
Recharge — Button to add more credits. Choose an amount and pay with your default card. The balance updates immediately after payment.
How credits are consumed
Credits are deducted per message sent on billable channels. The cost per message depends on the channel and the recipient's country:
SMS
Yes
All outbound SMS messages consume credits. Cost varies by destination country and segment count
WhatsApp (templates)
Yes
Outbound template messages (e.g. broadcasts, automations) consume credits
WhatsApp (conversational)
No
Replies within an active conversation window do not consume credits
No
Email messages do not consume credits
Credit enforcement
Before each billable message is sent, the system checks that your account has sufficient credits:
If you have enough credits, the message is sent and credits are deducted automatically.
If credits are insufficient, the message is blocked and an error is returned. Top up your credits and retry.
For broadcast campaigns, a preflight check estimates the total cost before sending begins. If you don't have enough credits for the full batch, you'll be warned before any messages are sent.
Subscription requirement
An active subscription is required to send any outbound messages (on all channels). If your subscription is expired, canceled, or past due, all outbound messaging is paused until the subscription is reactivated.
Invoices (billing history)
List of invoices — Past invoices with date, amount, status (e.g. Paid), and sometimes a Download link (e.g. PDF).
Load more — If there are many invoices, a "Load more" or pagination may appear at the bottom.
Download — Opens or downloads the invoice PDF for your records or accounting.
Billing address and VAT
Your billing contact name and address are often managed in the same Billing section or in the Stripe portal (via Manage). Update them so invoices and tax documents are correct.
If you entered a VAT number during onboarding (or in Billing), it may appear on invoices for tax compliance. You can usually change or remove it in the portal or in account/billing settings.
Common tasks
Add or change card
Use Add Payment Method or Manage (Stripe portal).
Upgrade or change plan
Upgrade Plan or Choose Plan → pick plan → checkout.
Cancel subscription
Manage → Stripe portal → cancel (subscription often runs until period end).
Download an invoice
Open Invoices and use Download (or PDF icon) for the invoice you need.
Recharge credits
Use Recharge in the Account Credits card and follow the steps.
Errors and troubleshooting
"Failed to load billing" — Refresh the page. If it persists, check your connection and try again later; if you have a billing role, ask your admin.
Payment failed — Update your card (expiry, number, or use another card) in Payment Method or the Stripe portal. After fixing, the next retry (or next invoice) should succeed.
Plan or feature not available — Some plans or options are set by your organization. Contact your admin or support to change plan or enable features.
For the one-time billing info step when you first sign up (name and address only, no charge), see Add your billing info.
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